General Shipping Questions
How long will handling time take?
Handling typically takes around 24 hours.
How much does shipping cost?
The purchase of any devices, parts or accessories does NOT include free shipping, and shipping is calculated based on package weight.
What shipping carriers do you use and where do you deliver?
We deliver both internationally and domestically. International order and typically shipped via DHL. Domestic orders are shipped through UPS or USPS for small parts and accessories.
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.
Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments.
For any questions, please contact
our customer service
Will I receive a tracking number?
Yes, tracking information is sent out when an item has been shipped.
When will my order be shipped?
Normally orders will ship in about 24 hours — after processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.
How can I change my order after it has been placed?
Call customer service at Toll Free: (800) 960-3735
Can I change my delivery address?
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are typically unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.
How can I change my order after it has been shipped?
Delivery address changes after an order has shipped incurs additional charges and does not guarantee correct delivery.
Where will the order be shipped from?
AMGtime orders will be dispatched from our warehouse Los Angeles CA.
Delivery TimesWhen you place an order on the AMGtime website, you will receive a shipping info email once the carrier ships your order. Please check your email address. In addition, you can also check the shipping info through track order.
The below estimates are based on UPS transit times from our location to other states. These are not shipping days.
- Southern California, Southern Nevada: 1 Transit Day
- Northern California, Northern Nevada, Utah, Arizona, Lower Idaho: 2 Transit Days
- Oregon, Washington, Upper Idaho, Montana, Wyoming, Colorado, New Mexico, Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Tennessee, Alabama: 3 Transit Days
- North Dakota, South Dakota, Nebraska, Kansas, Iowa, Missouri, Wisconsin, Michigan, Illinois, Indiana, Kentucky, Ohio, Pennsylvania, New York, Connecticut, Rhode Island, New Jersey, Maryland, Delaware, Virginia, North Carolina, South Carolina, Florida, Massachusetts: 4 Transit Days
- Vermont, New Hampshire, Maine: 5 Transit Days
Standard Shipping Products shipped via standard service are normally delivered within 4-7 business days after receiving the order.
Orders that have been placed to be shipped via standard shipping CANNOT be expedited. Orders placed with expedited shipping will incur shipping charges.